Students may file complaints via email ( [email protected]) or WhatsApp
(+92 301 9191500).
- All complaints acknowledged within 1 hour (max 24 hrs).
- Response time: Usually 5–30 minutes on WhatsApp.
- Complaints handled confidentially by Academic Coordinator.
- Students have the right to appeal if unsatisfied.
- If unresolved, students may escalate to ACCA after following Hamzah Academy’s process.
